Why is Communication Important in IT
Because when you want to talk with somebody about his/her IT problem but he/her doesn't know IT you should know how to communicate with them. And you should tell them with words that won't confuse them.
General Communication Skills
1 - Considiration of Audience
- In person , one to one
- One to many
- Over the phone
2 - Adapting Content and Style to Audience
- Varying your voice
- Terminology
- Format
3 - Providing Accurate Information
- You are responsible of sharing facts , not your ideas.
4 - Engaging Audience Interest
- Using technology effectively
5 - Ensuring the Message Gets Across
- Are they modding or looked confused , bored ?
- Stop and ask questions to check if they understand
Interpersonal Communication Skills
- Verbal
- Signing and lip reading
- Body language
- Chatting ( instant , messaging )
by using positive language
Positive Language is humiliating language.
Communicate in Writing
- Following guidelines and prodecures
- Your document is clear and gets message across
- The spelling and grammer are correct ( by using proofing tools )
- Review and proofread
- Note taking
- Age
- IT Knowledge
- Culture or Country
- Disability ( specialist software such as narrator , mouse pointer)
IT Tools to Communicate and Exchange Information
- Documents
- Presentations
- Webpages
- Emails
- Blogs
- Wikis
- Podcast
- Video conferancing
Safety
- Digital personal records can easily be transferred stolen and misused . Need to be careful while working with technology
- Pictures that are uploaded to internet become available to every one on internet, not just your friend and family . It may go beyond your privacy boundries
- Respect towards the other. Negative and offensive comments can be seen by much wider audience.
Securing Data
- Encryption
- Firewalls
- Backups
- Secure Sites
Impact of IT
- Social Impacts: We spend our free time by using social media and internet rather than watching TV. It negatively effects local stores community because of online store.
- Econımy Impacts: It changed employment structures and working practices Disposal of unwanted electronic equipment threatens environment negatively.
- Legal Impacts: Ownership,copyright,plagiarism.
- Ethical Impacts: Privacy of Information.
Abuse of IT
- Treats
- Sparm
- Phishing
